Carpetright

We don't have much carpet in our house, in fact just the little bit in the stairwell but Carpetright have managed to make a hash of that.

We used their free estimate service and they measured up even though Mrs Bunny Chow was unimpressed at having to wait in for a full Saturday morning as they are incapable of giving time slots outside of Morning or Afternoon.

Still they came up with a reasonable quote so we agreed to go ahead and Mrs Bunny Chow made the order with a promise they'd call us to arrange an installation once they had our carpet in stock.

We declined their offer of removing the old carpet at a charge of £36 as this job only took me ten minutes it was a wise decision.

It took about a week and Mrs Bunny Chow arranged again to spend an entire Saturday morning at home, because they are still incapable of booking timed appointments.

I got home from work to a very agitated Mrs Bunny Chow who showed me the ridiculous levels of waste.

Now we both accept that in a room of unusual dimensions like a stairwell there will be some excess and that is something that you need to accept, but one of the offcuts is four square metres or 25% of the total order. There are numerous other smaller pieces which are what you, me or any other reasonable person would normally expect.

Being a man of action and immense bravery, I suggested we visit the local store where we placed the order asap which is what we did that very afternoon.

The first salesman we saw was very dismissive so thinking that he must just be a one off idiot, I asked to see the manager, where things progressed from bad to worse. Mr Smarmy as we'll call him used such fantastic soundbites as "my store, my rules" and "how many carpets have you fitted" Mr Smarmy refused to provide us with a copy of the plans they'd drawn up saying that they were his property as his staff had produced them and that under no circumstances would they consider refunding us for the 25% excess.

I have now been waiting two weeks for the plans to materialise after their Regional Manager who we'll call Mr Makesthe-Rightnoises, promised to send me a copy.

I have had to chase Mr Makesthe-Rightnoises once already without response and now today he has promised to have copies of the plans had delivered to the house. He has also said that he doesn't feel that Mr Smarmy refusing to accept my demands in store constitutes him being rude.

I will write a longer post soon, but needless to say I don't intend to accept 25% wastage which they seem to think is perfectly acceptable at over £20 a square metre, they are wrong.

TTFN

Mr Bunny Chow