Carpetright part 4

Since my last post on the subject of Carpetright, I have received a Cheque for £30 from Mr Dick Woof the Head of Consumer Affairs and the following letter from  their Operations Director who we will call Ms Manycreams:


Dear Mr Bunny Chow,


Thank you for your emails to Mr Dick Woof regarding your carpet order and estimate. I have spoken to Mr Dick Woof this morning and understand that he called you following your email and was able to explain the situation more clearly over the phone.


I would like you to know that we do take complaints like this very seriously and that as a Board we look at feedback like yours to ensure that we help the stores give the best possible service. I am very sorry that the store left you feeling misled and badly treated and I hope you have been reassured that this is not our normal practice. The issues regarding the stores processes and behaviour are being dealt with to ensure that no other customer feels the same way, and I am grateful to you for alerting us to the problems.


I hope this now answers your complaint, but please do not hesitate to contact me if you have any further queries.


Yours sincerely


Ms Manycreams
Operations Director UK


As she invited me to I have taken the time to respond to her.


Good Evening Ms Manycreams,

Thank you for taking the time to write to me, I have indeed had communications from Mr Dick Woof and a cheque for £30 yet I note with disappointment that we still have not received the stain guarantee for the carpets as promised by Mr Smarmy in the store and the gentleman who actually fitted our carpets.

I am genuinely surprised that despite having been forced to complain to such a high level your organisation has not seen fit to ensure that their administration is in order.

I look forward to hearing from you and receiving this guarantee as soon as possible.

Yours Sincerely

Mr Bunny Chow

I'll keep you all posted as this unfolds further

TTFN

Mr Bunny Chow